Betsy Frick, Excellence in Training
Commissioned by Washington University’s Center for the Application of Information Technology, Betsy Frick of St. Louis, Missouri, developed and taught “sold-out” sessions titled Better Business Writing for a local company headquarters IT staff in 2011.
Betsy Frick’s half-day workshop highlights essential features of document organization, design, and concise writing and techniques that help writers achieve them. The customized workbook provides brief guidelines explained in plain language, followed by clear examples and prompts for personal applications. By limiting enrollment in each session and using a document camera, Frick provides ample individual attention to participants who bring samples of their writing for analysis and improvement.
In advance of the workshops, Frick worked with a company instructional designer to develop templates of model documents, which participants can access after the workshop. In this way, employees can apply the skills covered in the workshop to their regular on-the-job writing and refine them with day-to-day use.
Participants convey high satisfaction with the experience, commenting that “anyone here could benefit” from the class content, which is “very much needed by our workforce.” In fact, some assert that Frick’s workshop “should be encouraged through[out] the company” and perhaps even “be mandatory.” Sessions are already on the calendar for 2012.
Such internal praise is impressive and clearly warrants acknowledgment by the Association for Professional Communication Consultants. Congratulations, Betsy, for consistently good work that advances the mission of the organization.